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Frequently Asked Questions

 

DIGITAL SUBSCRIPTION FAQ:

What is a digital subscription? How much does it cost?

The digital subscription is a paid subscription to our website. Access is available in 7-day, 30-day, and 365-day increments. The 7-day subscription is available for $1, the 30-day subscription is available for $4.20, and the 365-day subscription is available for $40.95.  In addition, active print subscribers have FREE access to all digital products as long as the print subscription remains active.   To subscribe, visit our subscription page.

How does it work - how can I purchase?

First, create an account on the website (or login with an existing account).  For new accounts, click the "Signup" option on the right side of the website under the main navigation.  After successfully logging into the website, visit our subscription page and choose the appropriate digital subscription service and continue through the purchasing steps.

Are inserts available to digital subscribers?

No, many free standing inserts are only available to print subscribers.  Pick up a copy of the print edition today!

I get home delivery of the newspaper. Do I get free access?

Yes, as long as your paid print subscription remains active.  Free access is only available to paid print subscribers.

How do I confirm I'm a current print subscriber?

You must enter your account number that is printed on your mailing label. This account number can only be used once for a single online subscriber.

What happens if my print subscription expires after I gain access online?

Your digital subscription will cease to function as its dependent on an active print subscription. Renewing the print subscription will also restore the digital service.

What if I don't want to subscribe - can I still read the website for free?

Many sections of the site remain free. Also, in subscription only sections, we continue to show the headline and the first paragraph of many articles. Access to those full articles is now only available to paid subscribers.

How are digital subscriptions billed?

All digital subscriptions are purchased online via a credit card.

What if I don't have a credit card?

You can use a pre-paid Visa card or something similar. Pre-paid Visa cards are available at many retail locations.

Can I get access on my smartphone or tablet?

Any smartphone or tablet that supports full HTML should function.

Can I get a digital subscription to the Web site only?

Yes.

Are there any apps that are included with my digital subscription?

Not at this time.

Why are parts of the website no longer free?

We are now including all content online instead of just a small portion of what is included in our print product. In addition, some prefer an online format so our website now accommodates all content. Since all content is now available, the subscription model was adopted online to match our print model.

Charging for unlimited access to our digital content allows us to continue to invest in quality journalism in the local communities we serve.

Can I access my digital subscription on more than one computer, smartphone or tablet?

Yes, as long as you login properly from each of those devices.

Can I share the user name and password associated with my subscription?

No. You may not share your login credentials (user name and password).

How do I change the e-mail address that's associated with my digital subscription?

You will need to contact us at circulation@phillipsmedia.com.

My question was not answered here. How can I get more information?

You may send your questions to circulation@phillipsmedia.com.

How do I send you my feedback on digital subscriptions and products?

You may send your feedback to circulation@phillipsmedia.com.

 


 

SUBSCRIPTIONS:

• How much does it cost to subscribe to the paper?

Polk & adjoining counties: 104 issues $59.02; 52 issues $34.05; 26 issues $22.70. Elsewhere in Missouri: 104 issues $82.86; 52 issues $47.67; 26 issues $30.11. Out of state:104 issues $92.40; 52 issues $52.50; 26 issues $32.55. Digital subscriptions to our Web site are also available. Access is available in 7-day, 30-day, and 365-day increments. The 7-day subscription is available for $1, the 30-day subscription is available for $4.20, and the 365-day subscription is available for $40.95.  In addition, active print subscribers can subscribe for $2 as long as the print subscription remains active. To subscribe, visit our subscription page.

• I didn't get my paper with my mail. What can I do?

Please click the Delivery Issues or Concerns link on this page: http://www.bolivarmonews.com/site/services/ or call our offices at (417) 326.7636.

• How do I cancel my subscription?

If you would like to temporarily stop delivery for a vacation, please click Vacation stop and restart subscription link on this page: http://www.bolivarmonews.com/site/services/. If you need to permanently cancel your subscription, please call our offices at (417) 326.7636. Refunds are not given on subscriptions. Money left in the account can be transferred to an active subscriber, to the Newspaper in Education program or to the house copy of a local nursing home.

 


 

SUBMITTING ITEMS:

• What's the deadline to submit something for the paper?

Mondays at noon for the Wednesday paper and Wednesdays at noon for the Friday paper.

• How do I submit an engagement/wedding/birth announcement? How much does that cost?

Standard announcements are always free. Birth announcements do not include a photograph. Engagement and wedding announcements include one photograph. Anniversary announcement include a wedding picture and a current picture of the couple. Announcement photographs will be printed in color for a $40 fee.

Please click the appropriate link on this page: http://www.bolivarmonews.com/site/forms/.

• Where do I send a news story or press release?

Please go under the News link on our homepage and choose the Submit Story Idea link. You may also post your story or release to the YourNews section of our Web site by first registering in the upper right side of our site and then uploading your story to YourNews (located under News).

• How do I post something to the calendar?

First, you must register with our Web site in the upper right side of our site. Then, click this link: http://www.bolivarmonews.com/users/admin/calendar/event/.

• How do I submit a letter to the editor?

Please click the Letter to the Editor link on this page: http://www.bolivarmonews.com/site/forms/.

• What is the difference between a memorial and a death notice?

A death notice is edited by the editorial staff to our style and standard and limited to facts without "editorial comments," such as "she was a loving mother and grandmother." These are published without charge unless it is exceeds 400 words. (See obituary cost below.) A memorial is a death notice that includes "editorial" information. One photograph can be included with both death notices and memorials at no charge.

• How much does a death notice or memorial cost?

It depends on how many words it is. Free death notices include a standard photo and up to 400 words. Death notices exceeding 400 words are $50. A memorial costs $50 up to 400 words and an additional $50 if it exceeds 400 words. An additional $25 will be charged for photos requested to be larger than the standard obituary photo or for each additional photo requested, with the exception of a U.S. flag for a veteran's obituary. Paid obituaries are billed to the funeral homes. If the funeral home is outside our coverage area and does not have an account with us, it is expected to pay in advance of publication.

 


 

BUYING COPIES OF PRINT EDITIONS:

• Where can I buy a copy or extra copies of the paper?

Please click this link: http://www.bolivarmonews.com/site/pages/rack_locations.html to view a list of our rack locations. You may also purchase a copy of the paper at our offices at 335 S. Springfield.

• How far back can I get a print copy of the paper?

Four to eight weeks. Please call (417) 326.7636.

 


 

ARCHIVES:

• How do I search the archives? How far back do they go?

Our Web site's archives go back to 1998. You may search them with the Search box in the upper-right corner of our site. If what you're looking for dates before that, please visit the Polk County Library or the Polk County Genealogical Society, where newspapers can be viewed on microfilm.

• How do I find old obituaries?

If it is from 1998 to present, please see "How do I search the archives?"

If the obituary was printed before 1998, please contact the Polk County Genealogical Society, (417) 777-2820, www.pcgsmo.com or info@pcgsmo.com. The society's research facility on the southeast corner of the Bolivar square is open from 10 a.m. to 2 p.m. Monday, Wednesday, Friday and Saturday. A small research fee may apply.

• How do I look up legal ads online?

Public Notices are available free by going under the News link on the homepage and clicking Public Notices or by clicking here: http://www.bolivarmonews.com/news/public_notices/.

• I want to purchase a copy of a photograph I saw in the newspaper, but I can't find it online. What do I do?

Call the BH-FP office at (417) 777-7636 and ask to speak to the photographer's whose name is under the photograph. Chances are, it has not been uploaded to the Web site just yet, but if you ask for it to be available for purchase, we will make sure to have it there within the next day or two.

 


 

ADVERTISING:

• How much is a classified ad?

$11 for first 15 words, each additional word 50¢ per week.

Buy 3 weeks get 4th week free (text only)

• What's the classified advertising deadline?

Deadline for all private party ads and Yard Sale Kits is 4 p.m. on the Friday before publication or before 10 a.m. Monday for an additional $3 charge. All other categories at 10 a.m. Monday

• Who can help me with a display ad?

Please click here: http://www.bolivarmonews.com/site/pages/advertise_with_us.html or call Deanna Moore at 417-777-9731. Deadline for placing display ads is 4 p.m. Monday for the Wednesday edition and 4 p.m. Wednesday for the Friday edition.

• How much does it cost to post a legal notice?

Legal ads are charged by the line. To place a legal ad, call our offices at (417) 326.7636.

 


 

THE NEWSROOM:

• What are your office hours?

8 a.m.-5 p.m., Monday-Friday.

• Where are you located?

335 S. Springfield, in the Bolivar Herald-Free Press Plaza.

• What is your mailing address?

PO Box 330 Bolivar, MO 65613.

• How do I schedule a tour of your newsroom?

Please email news@bolivarmonews.com or call (417) 326.7636.

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