Prepared Assist launching in Polk County

Polk County Central Dispatch is excited to announce the launch of Prepared Assist in our dispatch center June 1st, 2024. Built by the company Prepared, the platform enables our 9-1-1 dispatch center to livestream, receive multimedia, and receive location from mobile callers in real-time. This addition to our technology suite will significantly improve our ability to effectively and efficiently respond to emergencies in the community. Polk County Central Dispatch chose to implement Prepared Assist to elevate our emergency response capabilities. Its advanced features align perfectly with our commitment to providing swift and effective assistance to our community during emergencies. Prepared Assist equips us with the tools needed to ensure the safety and well-being of our residents, making it an invaluable addition to our center. Participation in video during a call is completely voluntary and consent of the caller is required. If the caller consents, they will receive a livestream link via text from the dispatcher, enabling them to activate live video upon click. It’s important to note that the video call function also does not provide Polk County Central Dispatch with access to the contents or settings of a caller’s phone. This launch follows weeks of preparation and training to ensure that our dispatchers and our team are able to properly utilize the software. Working side by-side with Prepared’s customer success team, we have created and adopted policies to ensure that Prepared Assist is used effectively in various scenarios. Prepared, led by co-founders Mike, Dylan, and Neal, is a mission-driven organization with a passion for improving public safety. In creating an app to help mitigate school emergencies, the team discovered that valuable data is lost in existing 9-1-1 processes and set out to address the problem by inventing Prepared. Since public launch October of 2021, the product has helped protect over 80 million people in 48 states. To learn more about Prepared and Prepared Assist, visit Prepared911.com